Returns & Refund Policy – 90-Day Guarantee
We offer a 90-day return policy, which means you have up to 90 days from the date of receiving your item to request a return.
Returns & Refunds Policy
At Pureva, we want to ensure you are completely satisfied with your purchase. Please read our guidelines below to understand our return windows, eligibility requirements, and process.
Return Window
We offer a 90-day return policy. You have 90 days from the date your item is delivered to request a return.
Return Eligibility & Conditions
To qualify for a successful return and refund, please ensure your item meets the following criteria:
- Condition: The item must be in its original, unused condition and packed in its original packaging with all included components.
- Filter Seal: The filter must remain completely sealed. We strongly advise checking your setup's compatibility before opening or unsealing the filter.
- Unsealed Filter Fee: If the filter has been opened, unsealed, or used, a $15.00 fee will be deducted from your refund to cover the cost of the compromised filter, along with any applicable return shipping costs.
- Proof of Purchase: A valid receipt or order confirmation is required to process your request.
How to Start Your Return
- Check Eligibility: Review the conditions above to confirm your items qualify for a return.
- Contact Support: Email our team at info@simplypureva.com with your order details and the reason for your request.
- Submit Details: Please attach clear photos or videos of the Pureva system showing its current condition or any issues you are experiencing.
- Ship the Item: If your return is approved, our team will provide instructions to send the Pureva unit, filter, and all included tap connectors to our PO Box.
- Assessment: Once your return arrives at our facility, our staff will inspect the items and notify you via email regarding the approval or status of your refund.
Please note: We cannot accept or process items sent back to us without prior written return authorisation.
Return Shipping Costs
- Change of Mind & Incompatibility: Pureva does not provide prepaid return shipping labels for change-of-mind returns or system incompatibility. If you are uncertain whether the InFlow system will fit your current setup, please contact our support team for guidance before placing your order.
- Manufacturing Faults: This policy does not apply to products that arrive with pre-existing faults or manufacturing defects.
Contact Us
For any questions regarding your return, please contact us directly at: info@simplypureva.com
Damages & Issues
Please check your order carefully as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, contact us immediately. Our team will review the issue right away and take the necessary steps to correct it and ensure a swift resolution.
Exchanges
The most efficient way to get a different item is to return the original, unopened product following our standard process. Once your return is received and accepted, you can place a separate new order for the desired item.
Refunds & Processing Times
- Inspection: We will email you a notification as soon as we receive and inspect your returned package to confirm whether your refund has been approved.
- Original Payment Method: Once approved, your refund will be automatically processed back to your original payment method within 10 business days.
- Financial Institution Delays: Please keep in mind that banks and credit card companies often require additional processing time to clear and post the funds to your account.
- Follow-Up: If you have not seen your funds appear after 15 business daysfrom our approval email, please reach out to us directly at info@simplypureva.com